Get help with a book or your account.
Write to support@againpleasebooks.com and say what happened. Please leave out private story and photo details.
Email us.
Our address is support@againpleasebooks.com. Tell us what you were doing, what happened and what you expected. If you write from a different email, give the one your account uses. In the phone app, Help writes the email for you and adds the app’s version.
Can’t sign in?
Reset your password, then sign in with the email for your account. In the phone app, Help has Reset password too.
Something wrong in a book.
In the phone app, open the book and choose Report a problem. It sends your reason, an optional note and a reference to the book to our support desk. It doesn’t automatically copy the story’s words, photos or pictures, and our staff can look at what it points to when they review it. You can also email us.
Your family’s information.
Questions about privacy, a correction or your data go to support@againpleasebooks.com too. To close your account, sign in and open Settings, then choose Close your account. Closing ends access to your books straight away, and our studio removes what the account held as a separate step.